Rujukan Laman

Privacy Policy – What We Collect and How We Use It

When you open an account at 77royal, we collect and process information to run your wallet, verify withdrawals, and keep your session secure.

Account and wallet dataSecure session handlingYour rights and contact paths
Browse The Lobby Read FAQ
77royal Privacy Policy – What We Collect and How We Use It
POLICY QUESTIONS

How to Reach Us About Your Data

If you have questions about what we collect, want to update your details, or need to request a copy of your data, our support team can help. Use any of the channels below to get in touch.

Team online

Live chat

Open the chat widget in your account dashboard and select Privacy from the topic menu. Our team will walk you through data requests, explain what we store, and help you update or delete information where local law allows.

Email

Send your request to our privacy contact address. Include your registered email or phone number so we can verify your account. We aim to respond within three business days and will guide you through the next steps.

Account settings

Sign in and head to Settings, then Privacy. You can download a copy of your transaction history, update your contact details, or submit a deletion request. Changes take effect immediately; deletions are processed within seven days.

DATA HANDLING

How We Protect and Manage Your Information

Your account data travels over encrypted connections, and we store sensitive details in systems that meet industry security standards. Here's how we handle the different parts of your information throughout its lifecycle.

What we collect

Registration asks for your email, phone number, and payment details. We also log device type, browser, IP address, and session timestamps each time you sign in. This data helps us verify your identity, process deposits and withdrawals, and spot suspicious login attempts.

Cookies and tracking

We set a session cookie to keep you signed in and a preference cookie to remember your language choice. No tracking cookies follow you to other sites. You can clear cookies in your browser settings; doing so will sign you out and reset your preferences.

Account security

Passwords are hashed before storage. Two-factor codes are sent via SMS or email when you sign in from a new device. If we detect a login from an unfamiliar location, we pause the session and send you an alert; confirm it's you before we let the session proceed.

Retention periods

Active account records stay in our system as long as your account is open. After you close your account, we keep transaction logs for five years to meet financial record-keeping rules, then delete them. You can request earlier deletion of non-required data by contacting support.

Your rights

You can request a copy of your data, ask us to correct outdated details, or submit a deletion request. Where local law permits, we honor these requests within fourteen days. Some data must be kept for regulatory reasons; we'll explain what stays and why when you contact us.

How to request changes

Sign in and go to Settings, then Privacy, to download your data or submit a deletion request. For corrections or questions, use live chat or email our privacy team. Include your registered email so we can verify your identity before making changes.

Privacy Policy FAQ

Below are the questions we hear most often about what data we collect, how we use it, and how you can manage your privacy settings.

We ask for your email, phone number, and payment details. We also log your device type, browser, and IP address each time you sign in. This data helps us verify your identity, process deposits and withdrawals, and detect unusual activity.

No. We do not sell or rent your information. Payment processors see only the details needed to complete a transaction, and they operate under their own privacy policies. We share data with regulators only when required by law.

Active account data stays in our system as long as your account is open. After closure, we keep transaction logs for five years to meet financial record-keeping rules, then delete them. You can request earlier deletion of non-required data by contacting support.

Yes. Sign in and go to Settings, then Privacy, and select Download My Data. You'll receive a file with your account details, transaction history, and session logs. The download is ready within a few minutes.

Sign in and head to Settings, then Profile, to update your email or phone number. To delete your account, go to Privacy and submit a deletion request. We process deletions within seven days and send a confirmation email when it's complete.

We set a session cookie to keep you signed in and a preference cookie to remember your language. You can clear them in your browser settings, but doing so will sign you out and reset your preferences each visit.

Use live chat and select Privacy from the topic menu, or email our privacy team. Include your registered email or phone number so we can verify your account. We aim to respond within three business days.

Related Pages

77royal Malaysia 77royal App Wild West Gold 77royal Login Register